Our Store policies
Thank you for shopping at Wine By Design! If you are not entirely satisfied with your purchase, we're here to help. Wine By Design is here to provide unique products you wont find anywhere else. If you have any quality, shipping, or any general issues, please do not hesitate to contact us through the website. We want to give customers a rewarding and enjoyable experience knowing that individuals purchasing these handcrafted products like yourself turn into loyal customers. Our store policies are detailed below, please have a look and contact us if you have any questions!
Returns
To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. It must be returned within 30 calendar days from the date you received it and your item needs to have the receipt or proof of purchase. The contact information for the returns can be found on the original packaging sent to you.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
Because each of our pieces are handmade by us, we hold ourselves to a high standard when creating these products. Therefore we usually ship your product out to you within 3-5 days of receiving the invoice. This is subject to change due to the amount ordered and the complexity of the design. If returning an item, you will be responsible for paying for your own shipping costs for returning that item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on our store policies please contact us through our Contact Me page.